Polynex AI, operated by Polithos Solutions, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1. Information We Collect
We collect information you provide directly to us when you register for an account, subscribe to our services, or contact us for support. This includes your name, email address, phone number, business name, and billing information. We also automatically collect certain technical data when you use our platform, including IP addresses, browser type, device identifiers, and usage logs.
2. Call Data & Recordings
As part of our AI voice receptionist service, calls handled on your behalf may be recorded and transcribed. This data includes caller phone numbers, call duration, transcripts, and any information callers provide during the interaction. You are responsible for notifying your callers that their calls may be recorded, as required by applicable law.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions and send related information; send technical notices and support messages; respond to your comments and questions; and monitor and analyze usage patterns to enhance the platform. We do not sell your personal information to third parties.
4. Sharing of Information
We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data hosting, and analytics. We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Polynex AI, our clients, or others.
5. Data Retention
We retain your personal information and call data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days, subject to any legal obligations requiring us to retain certain records.
6. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our platform and to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.
8. Third-Party Services
Our service may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our platform.
9. Your Rights & Choices
You have the right to access, correct, or delete your personal information at any time. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. To exercise any of these rights, please contact us at [email protected].
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]. Polynex AI is operated by Polithos Solutions.
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